Return & Exchange Policy

Introduction

At Markline, every pair of footwear is carefully handcrafted to deliver the perfect balance of style, comfort, and durability. Since our products are made with precision and attention to detail, we follow a transparent and fair return and exchange policy to ensure the best experience for our customers.

Eligibility for Returns & Exchanges

Returns or exchanges are accepted only under the following conditions:

• The product must be unused, unworn, and in original condition
• Original packaging, tags, box, and labels must be intact
• The request must be raised within 7 days of delivery
• Valid photo or video proof must be provided where applicable

Please note: Products showing signs of wear, damage due to misuse, or improper handling will not be eligible for return or exchange.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or discounted products
• Customized or special-order footwear
• Products damaged due to regular wear and tear

Return / Exchange Process

To initiate a return or exchange:

1. Contact us at stylemarkline@gmail.com within 7 days of delivery
2. Share your Order ID, product details, and reason for return
3. Attach clear images or videos showing the issue (if applicable)
4. Our team will review and guide you through the next steps

If approved, return pickup or shipping instructions will be shared by our support team.

Exchange Policy

As a handcrafted footwear brand, Markline prioritizes exchanges over refunds. If you receive a defective, damaged, or incorrect product, we will replace it with the same product or offer an exchange of equal value, subject to availability.

Refund Policy

Refunds are issued only if an exchange or replacement is not possible. Approved refunds will be processed to the original payment method within 5–7 business days after inspection of the returned product.

Warranty & Repairs

Markline does not offer warranty or repair services for products purchased during sales or promotional discounts. Such items are considered final sale.

Contact Us

For any questions regarding returns or exchanges, please contact us: